Privacy policy

We consider your privacy and the trust you have placed in us important. We are committed to protecting any personal information you give us. This document, which we update from time to time, describes how we use and process your personal data and how we use cookies. It also tells you how to contact us if you have questions about your personal information.

toiran.com provides online travel services through its own websites and mobile apps and through other online platforms such as partner websites and social media. The information that follows applies to all of these platforms.

 

Privacy

What kind of personal information does toiran.com use?

When you make a reservation, you will be asked to provide your name, nationality, billing address, telephone number, email address, payment details, the names of guests traveling with you and your preferences for your stay.

You can open a user account to make managing your reservations easier. This allows you to save your personal settings, review previous bookings and manage future reservations.

When you visit our website, even if you don’t make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

We may also receive information about you when you use certain social media services.

How we protect your information

We want you to feel confident about using this website and our Apps to make travel arrangements, and we are committed to protecting the information we collect. While no website or App can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information

Why does toiran.com collect, use and share your personal details?

Reservations: First and foremost, we use your personal information to complete and administer your online reservation and forward your reservation details to the accommodation you have booked.

Customer service: We provide international customer service in English from our local offices via email.

Guest reviews: We may use your contact information to invite you to write a guest review after your stay so as to help other travelers choose a place to stay that suits them best.

Account administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings. Managing personal settings allows you to keep and share lists, share photos, see properties that you’ve searched for before, and see other information you’ve provided about accommodations and destinations. It also allows you to see any reviews you submitted about places you stayed.

Marketing activities: We also use your information for marketing activities, as permitted by law. For example:

When you make a reservation with us or set up a user account, we may use your contact information to send you news about similar travel-related products and services. We also send our customers regular newsletters by email. You can opt out, or unsubscribe, from marketing communication at any time.

Based on the information you share with us, individualized offers may be shown to you on the website, in mobile apps or on third-party websites, including social media sites.

Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

We may need to respond to and handle requests you have made.

If you haven’t finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.

When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with toiran.com.

Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.

Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.

Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.

How does toiran.com use social media?

We use social media to promote the properties of our accommodation partners, to promote Iran and to promote, improve and facilitate our own services. For example, we integrated social media plugins into the website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

We may also enable you to sign in to toiran.com services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

What are the security policies of linked third-party sites?

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How does toiran.com share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

The accommodation you booked: In order to complete your reservation, we need to transfer relevant reservation details to the accommodation you booked. This may include information like your name, and contact, the names of guests traveling with you and any preferences you specified when making a reservation.

Competent authorities: We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

How does toiran.com use mobile devices?

We have free apps for a variety of mobile devices and use versions of our regular website that have been optimized for mobile. These apps and mobile websites process your personal details in a similar way as our website does – and they also allow you to use location services to find accommodations nearby.

What else should I know about Internet security?

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. We strive to protect your personal information. toiran.com, however, cannot ensure or warrant the security of any information you transmit to us and any information you submit on-line is done voluntarily and at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

How does toiran.com use guest reviews and other destination-related information you share with us?

After your stay at any property booked through us, you’ll be invited to submit a guest review, which may ask for information about the property, the surrounding areas, and the destination. If you don’t want your name to show with your review, you can use your screen name (which you can choose in your user account) or it can be displayed anonymously.

By completing a guest review, you’re agreeing that it can be displayed , for example, the relevant property information page on our websites, in our mobile apps, in our social media accounts and in social apps, or on the website of the relevant property or on our business partner’s website, to inform other travelers about the quality and services of the property you stayed in.

If you indicate that a guest review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and prioritize guest reviews. We may use the information in your lists or in other destination-related information you share with us in an anonymous format to help other travelers find the right destination.

What is a cookie and why do websites use cookies?

A cookie is a small amount of data that a website places on your computer. Cookies are mainly used by the website to remember the choices you have made – choices such as the language you prefer and the currency you use. They make sure you are recognized when you return to a website.

There are different types of cookies and different ways of using them. Cookies can be categorized according to their function, lifespan and according to who places them on a website.

How does toiran.com use cookies?

Our website uses the following types of cookies:

Technical cookies: We try to provide our visitors with an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. For example, we remember your preferred currency and language, your searches and the property you viewed earlier.

Analytics cookies: We use these cookies to gain insight on how our visitors use the website, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you viewed, which referring/exit pages you entered and left from, which platform type you used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytics cookies to learn how users interact with our website after they’ve been shown an online advertisement, which may include advertisements on third-party websites. We will not know who you are, and we only obtain anonymous data.

Commercial cookies: We use these to show you toiran.com advertisements on other websites. This is called “retargeting” and it aims to be based on your browsing activities on our website, such as the destinations you’ve been searching for, the properties you’ve viewed and the prices you’ve been shown.

How to remove toiran.com cookies?

You can erase all cookies from your browser any time you want. To remove toiran.com cookies from your browser, go to the following link (please note that when you click on this link, all toiran.com cookies will be removed immediately): Remove Cookies

Amending Your Information

To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our best efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.

To make a change

To make a change to the personal contact information contained in your file, please call us during office hours at +98 (021) 228 241 16.